Need help?

Follow these easy steps to create your B&Q KSA account.

1. Select Register on the upper right-hand corner of the webpage.
2. Indicate your details. Fields marked with an asterisk are mandatory so make sure to fill these in.
3. Create a password following the required format indicated on the page.
4. Click or tap on the Register button and you’re all done!

With a B&Q KSA account, you get to enjoy benefits available only to registered users including order tracking, managing your personal information and delivery address, access to exclusive promotions and more.

Yes, you can. Simply opt to checkout as a guest. However, we’ll still need a few details from you like your contact number and address, so we can process your order and know where to send it.

Trying to sign in but can’t seem to remember your password? Don’t worry, you can reset your password by selecting Forgot your password on the sign in page. In the window that appears, indicate the email address you used to register with B&Q KSA and we’ll send you an email with password reset instructions.

We’re sorry, that’s not possible because your existing email address is linked to all your account details. If you’d like to use a different email address, you’ll need to create a new account with us.

In Delivery address book in Your account, select Edit address to update an existing delivery address or Add new address to save an additional delivery address.

You can also check the status of current orders, update your personal details, add or edit your delivery addresses and more.

When you reach our Thank you page with the confirmed details of your order, it means you successfully completed your order. You can also check your registered email address for the email we sent to confirm your online order.

You can verify the status of your order by heading to Your account, then Orders and then View order. You’ll see a status update against each of your orders.

Yes, you can, but only if your order is still in the Unfulfilled stage. If your order has been marked as Fulfilled, you can no longer cancel it. You can check the status of your order in Orders in the My account page.

Get in touch with us through 8001111780. We’ll help you cancel your order as long as it’s still in the Unfilfilled stage.

This could be because we ran out of stock for your item(s) way too quickly. In case we have less stock than the quantity you ordered, we’ll still deliver the items that are available but we’ll cancel the rest.

The guarantee period is different from one product to another. To verify if your product carries a guarantee, please check the Manufacturer Guarantee information on the product page.

1. When the customer no longer has the tax invoice
2. When the defect arose due to misuse or non-compliance with the instructions of use, negligence, accidents, sabotage, or maintenance work that does not conform or neglects the recommendations of the item

You can use any of the following payment methods:

1. Credit/debit card (Mastercard, Amex or Visa)
2. Mada
3. Blue Wallet or Blue Prepaid
4. Card on delivery

Card on delivery is a service that allows you to order items from our website and pay for them at the time of delivery using your debit or credit card. Only card payments will be accepted for this service; we will not accept cash payments, whether in part or in full.

We’re sorry this happened. We couldn’t process your payment probably because of one of the following reasons:

1. The card details (such as card number, expiry date, security code or cardholder’s name) indicated during checkout were inaccurate.
2. The card you used for payment may have become blocked or expired.

No, your card hasn’t been charged; you’ll only be charged once we have your correct or updated card details.

You’ll pay only 20 SAR to get your order delivered to your address in KSA.

You’ll get free delivery when your order total reaches at least 99 SAR.

We will send you an email when we hand your order over to our courier.

Yes, you can. Just get in touch with us at 8001111780 and let us know which new address you’d like us to deliver to.

Our courier will ask for your valid ID so please keep your National ID, passport or driving license on hand.

Definitely. Our courier will ask him or her to present a valid ID such as National ID, passport or driving license.

We are happy to provide our customers with the best services for their convenience, including store-to-home delivery. To book this service for your store purchase, please visit the Customer Service desk in any of our stores and speak to one of our colleagues.

Through Your account on the website

1. Visit our website and log into Your account.
2. Tap Orders, look for the order you’d like to return then tap View order.
3. Tap Return item(s), check that the order number and email address are correct (you can also edit these if necessary) then select Find my order.
4. Tick the item(s) you’d like to return then select Next.
5. In the succeeding steps, please indicate your return reason and all other explanations requested
6. You’ll see a confirmation that your return request has been received. Please note your RMA number. We’ll also send you an email with relevant information.

Through our website footer

1. Scroll down to the bottom of a page on our website
2. Tap on Returns portal

If you’re returning an item that is eligible for assembly (identifiable by the ADD ASSEMBLY tick box on the product page), you’ll need to call our Customer Service at 8001111780 to arrange a return (approval of the return and refund will be considered on a case-to-case basis). These products cannot be returned through My account and Returns portal.

We aim to delight you with the items you purchase from us but, in case you change your mind, we’d be glad to offer a refund for your as long as they satisfy the following requirements:

• 30-day return period applies to the following:
  • Regular-priced items
  • Items purchased using a first-time user or affiliate code
• 7-day return period applies to items purchased on sale or under promotion*

We are unable to offer a refund for certain items including the following:

1. Products that have been used, damaged, cut to size, made to measure or mixed to your individual or personally customised items (mixed paint, items sold per meter, cut timber etc). We reserve the right to check for defects and will repair or replace the defective products at our discretion.
2. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, chemicals.
3. Products that have been opened from original packaging and not in resalable condition. 
4. Products that have been damaged/amended and are no longer in sellable condition by misuse, improper assembly or installation by customer, or showing signs of usage, even if they are still under warranty.
5. Bedding, mattresses, bath products, kids’ products, pillows, sheets, comforters, bed in a bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
6. Products that were not declared for return within 72 hours from delivery.
7. Assembly charges, if products has been delivered, assembled or installed.

Please bring your proof of purchase such as the official receipt or tax invoice for the items to be returned. You can use the digital version of your receipt or tax invoice.

You can initiate your return by selecting Return item(s) in Your account. You can also go straight to the Return portal from the website footer.

The whole process may take 2 to 15 days starting from the time we receive your returned item and depending on your bank or card issuer’s policies. We’ll credit your refund to your original form of payment. If you paid with a debit/credit card or Blue Rewards, the refund will be credited to the same account; if you paid in cash, we’ll credit a cash refund to your chosen bank account. If you paid with Blue Prepaid, we'll issue you a new prepaid card with your refund amount.

Before we process the return of your installed item, we’d like to check it first to see if we can resolve the issue without having it removed. To facilitate the process, please get in touch with us at 8001111780 or send an email to care@bandq.sa. 

Whenever you buy timber from us, you’ll also be able to get it cut for free while you’re in one of our stores and without having to book an appointment. Just provide us the specific size you need and we’ll cut the timber according to your requirements.

Got a specific paint colour you want for your home or project? Visit one of our stores to try our paint mixing service. Just bring a sample of the colour you have in mind and we’ll mix the perfect match for you. Find the store nearest you here.

On your delivery day, our two-person team will arrive at your address to deliver and assemble your product. They’ll also make sure that your product works properly after assembly.

You’ll be charged an additional 150 SAR for assembly.

Right now, we offer assembly service only for specific product categories including the following:

• Dining furniture
• Sofas & seating furniture
• Shelving systems
• Shelving units
• Storage cabinets & drawers
• Gazebos
• Outdoor furniture sets
• Parasols & bases
• Outdoor seating
• Outdoor tables
• Pools & hot tubs

At the moment, our assembly service is available only in specific cities. Here’s the list of serviceable cities. We’re continuously working to add more cities to this list, so make sure to check back soon.

No, you won’t be able to apply discount or promo codes towards assembly.

Yes, you will. You can initiate your return by calling us at 8001111780. We’ll verify the issue and determine the eligibility for return and refund on a case-to-case basis.

Unfortunately, we’ll only be able to offer you a refund for the price of the product(s). You won’t receive a refund for assembly as the service has already been completed by our team.

Before we process your return and refund, we’d like to verify the issue with the product first. To facilitate the process, please get in touch with us at 8001111780.