Please read this privacy & security policy carefully before using the site. By your use of the website you agree:

Al-Futtaim Global Trading Co Ltd. KSA, trading as ”B&Q”, or any subsidiaries and affiliates of the Al-Futtaim Group (collectively “Al-Futtaim”, “we”, “our”, “us”) maintains this website (the “Website”). This includes all the Website’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials and services (collectively ‘Content’). Our Content is provided as a form of convenience for its online visitors, customers, employees and the public (collectively “user”, “users”, “you”, “your”, “yours”).

This Privacy & Security Policy informs our users how and why we collect, store and use personal information.

What personal information do we collect from you and how?

Al-Futtaim collects users’ personal information; this excludes storing the user’s payment details when the user visits our Website or places an online order with us.

We may ask you for personal information at other times, including the following:

  • When you enter a sweepstake, contest or promotion sponsored by us
  • When you complete surveys or other questionnaires
  • When you send an email to us
  • When you create a customer account on the B&Q website 
  • When you order on the B&Q website.

Our web servers also collect the domain names of users on our Website. This information aggregated is to measure number of visits, average time spent on our Website, pages viewed, among other things.

What we do & don’t do with your personal information

Al-Futtaim uses your personal information for the following:

  • To facilitate order processing
  • To develop enhancements on our Website
  • For marketing and promotional purposes, for example, offering users the opportunity to take advantage of special promotions and to acquire Al-Futtaim services and products
  • To design and build better websites and products
  • To customise your shopping experience and to provide advice and purchase recommendations
  • To help target valuable marketing, remarketing, and advertising offers, executed through banner ads or promotional emails, which may be sent by third parties under contract with Al-Futtaim
  • To do research on users’ demographics, interests and behaviour, so as to better understand and measure the use of our Website and to improve our Content.

Al-Futtaim does not disclose your personal information with third parties without your consent except that Al-Futtaim may disclose your personal information as follows:

  • With our related companies
  • To any cloud servers for the storing or processing of your information
  • If you purchase a product requiring service, your personal information will be shared with the service provider concerned
  • With Al Futtaim’s third-party business partners and service providers, so that they may provide services that are consistent with the terms of this Privacy & Security Policy and our Website
  • In special cases where we have reason to believe that disclosing this information is necessary, particularly when identifying, contacting or bringing legal action against a person or entity who may be violating the Website terms of use or Al-Futtaim’s or others’ rights or causing injury to or interfering with Al-Futtaim’s or others’ property
  • When we believe in good faith that the law requires it.

Additionally, all credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

By using our Website, you hereby consent to the collection and use of your personal information as set forth in this Privacy & Security Policy.

We care about your security

We only collect your personal information to the extent deemed necessary to serve our legitimate business purposes and we use industry standard security technology to ensure the security, integrity and privacy of your personal information. Nonetheless, we are not responsible or liable for any breach of security with respect to your personal information or for the actions of any third parties who may have obtained your personal information through us, our Website or the Content.

At all times, you have the right to access your personal information, to have this information amended or completed if inaccurate or incomplete, to object to this information being passed on to third parties, to object (free of charge) to this information being used to send advertising and, more widely, to refuse any form of processing which is equivalent to immediate relinquishment of the Website. You also have the right to request for the deletion of your data, particularly where we are no longer legally required to store them.

How to request for data deletion

You can, at any time, request us to delete your personal data that are stored in our Website. To do this, you can leave us a message through our Website’s contact form. You may also send an email to customerservice@bandq.saor call us at +966115116480. We’re available from 9:30am to 11pm from Saturday to Thursday and 1:30pm to 11pm on Friday (GST).

What you need to know about our cookies

“Cookies” are pieces of information that we transfer to your hard drives solely for record-keeping purposes. These could involve cookies, pixel tags and/or similar technologies that track users visiting our advertising banners and hyperlinks on other websites or that store usernames and passwords.  The purpose of Cookies is to better offer our users seamless access to our Website. By using our Website, you hereby consent that Al-Futtaim may place Cookies on your device.

What about policy changes?

Al-Futtaim reserves the right to change this Privacy & Security Policy at any time by posting an update on our Website. By using the Website, you agree to be bound by any such changes or revisions and you explicitly agree to periodically visit this page to determine the then current Privacy & Security Policy to which you are bound. You agree that use of the Website without periodic review of the Privacy & Security Policy shall be at your own risk.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, users are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Website terms of use

This Privacy & Security Policy incorporates by reference our Website Terms of Use (to the extent there is no conflict between the two).

Are you looking for more information?

Any questions regarding this Privacy & Security Policy can be directed through our Contact Us page.